Returns & Refunds Policy

Last Updated: June 2026

1. Returns Policy

We want you to be completely satisfied with your GusLight purchase. If you are not completely happy, you may return the item within 14 days of receiving it, provided that:

• The item is unused and in its original condition.
• The item is in its original packaging with all parts and accessories included.
• You have a valid receipt or proof of purchase.

2. Defective or Damaged Products

If your product arrives damaged or is found to be defective out of the box, please contact us immediately at info@guslight.co.za with photos of the damage. We will arrange a replacement or refund at our expense.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Products that have been used, mounted, or altered
• Items purchased on clearance or final sale

4. Return Shipping

Unless the product is defective, you are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

6. How to Initiate a Return

To initiate a return, please email us at info@guslight.co.za with your order number and reason for the return. We will provide you with the return shipping address and further instructions.